FAQ
❓ Frequently Asked Questions (FAQ)
🚚 Shipping & Delivery
How long does shipping take?
Shipping usually takes 1 - 4 business days, depending on your location. You will receive a tracking number once your order is shipped.
Do you offer free shipping?
Yes, we offer free shipping on all orders.
Where do you ship from?
We work with international suppliers, so products are shipped from different fulfillment centers depending on availability.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number by email. You can track your order anytime using our “Track My Order” page.
💳 Payment
What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, Mastercard, Amex)
- PayPal (if enabled)
- Other secure payment methods depending on your country
Is my payment secure?
Yes. All payments are 100% secure and encrypted using Shopify Payment security systems.
Will I be charged extra fees?
No hidden fees. You only pay the price shown at checkout.
📦 Orders
Can I cancel my order?
You can cancel your order within 24 hours after placing it. After that, your order may already be processed.
Can I change my order?
Yes, but only within 24 hours of ordering. Contact us as soon as possible.
What if I entered the wrong address?
Please contact us immediately. If the order has not been shipped, we can update your address.
🔄 Returns & Refunds
Do you offer returns?
Yes, we offer a 30-day return policy for unused items in original condition.
How do I request a refund?
Contact our support team with your order number and reason. We will guide you through the process.
How long does a refund take?
Refunds are usually processed within 5–10 business days after approval.
📧 Customer Support
How can I contact you?
You can contact us via:
- qailaxgroup@gmail.com
- Contact form on our website
When will I get a reply?
We usually respond within 24h